Standard UK Shipping £6 (sent by 1st class recorded post so should be with you next working day)

Europe £15

USA & Canada £25

Rest of the World £20

(Outside of UK we use a courier and full door to door tracking service, delivery usually within 2-4 working days)

All orders require a signature upon receipt. Duty or taxes incurred in country of destination are the sole responsibility of the customer.

See below for further details on all shipping and returns


We hope that you love everything you order from Viola, but if for any reason you are not, you can return your unwanted goods, unworn with all tags attached, to Viola for a full refund (excluding postage) fourteen days after receipt. Goods returned after this time will not be eligible for refund.

We do not accept returns of underwear, swimwear, or any products made-to-measure or clearly personalised.

To return an item please call us in the shop on 0207 262 2722 or email us at Returns are made at your own risk and expense or we can arrange for collection at an additional price.

We ask that you send Special Delivery with Royal Mail and retain your receipt for proof of purchase. Refunds will be made upon receipt of the goods back to the store to the credit/debit card used to pay.

If you are not happy with your purchase and require some advice or an exchange, please contact us at the shop on 02072622722 or email


Your delivery will be fulfilled by the estimated delivery date where possible. If we think your delivery is going to be late we will notify you by email. If you wish to receive your order sooner, please email us and we can arrange this at an additional cost. Within London, we offer a same day courier service, please email your postcode to for an exact price.

International Delivery

We deliver to all countries worldwide. If you order products from our site for international delivery your order may be subject to import duties and taxes that are applied when the delivery reaches that destination. Please note we have no control over these charges and we cannot predict their amount. You will be responsible for any such costs. In certain circumstances international shipping may cost more than the quoted price, if this is the case we will notify you by email before we proceed with your order.


You can only pay for products using a debit or credit card. We do not accept American Express.